Warranty Policy

尊敬的飞手们: iFlight翼飞智能科技一直致力于提高服务品质,完善服务流程,为了给客户提供更专业,更高效的服务支持,特对服务规范进行修订,并为客户提供以下售后服务:

  • Warranty Policy

    Return & Repair Application Form (download link)

    Return & Refund Service

    iFlight offers a (14) days return policy on all and new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (14) days of delivery will not be eligible for return. If the product(s) received has been opened, used or damaged, no return options will be offered. If the item is in brand new condition, but requires to be repackaged, a (%15) restocking fee will be applied. You are responsible for shipping costs, customs duties, taxes, customs clearance, and other costs incurred when sending unwanted product(s) for a return to China. (It is recommended to choose a method with tracking).


    How to Obtain Warranty Service

    iFlight offers a (30) days warranty period, starting from the date the product(s) was delivered to the customer. If a product does not function as warranted during the warranty period, you may obtain warranty service by creating a ticket through https://iflightrc.freshdesk.com . You will need to provide a valid proof-of-purchase, receipt or order number (for iFlight Direct Sales) for the warranty service.

    For product that is confirmed as genuinely defective of product design or quality control issues out of box, we will ship out a replacement free of charge directly. The customer will not be charged any fees for approved warranty service.

    For product that is confirmed as damaged or defective after several flights,we will offer discount code to get a new replacement.

    And in almost all cases, we will work with you to debug your issue first.

    Each claim should have all proof of defect(s) by mean of photo or video showing clearly the defect of the product, and a detailed description of your issue, included a description of what you have already done to fix it. We are happy to assist with any technical problem(s) you may encounter. 


    NOTE: 

    1. If you purchase iFlight Products for self-assembly, only iFlight Products enjoy those policies. The refund amount is limited to the purchase price of the item.

    2. If you purchase iFlight products from authorized dealers, free replacement parts will be sent by the dealers, and iFlight will add credit to their orders for the replacement.

    3. If iFlight determines that the issue in question is not covered by this Warranty Policy (check below What iFlight Warranty Policy Does NOT Cover terms), iFlight will offer a discount to order a new one for the replacement.


    What iFlight Warranty Policy Does NOT Cover

    × Crashes or fire damage caused by non-manufacturing factors, including but not limited, to pilot errors. 

    × Water damage or other damages caused by improper installation, incorrect use,or operation not in accordance with official instructions or manuals. 

    × Damage caused by a non-authorized service provider. 

    × Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger. 

    × Damage caused by operation in bad weather (i.e. strong winds, rain, snow, sand/dust storms, etc.) 

    × Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.). 

    × Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.). 

    × Damage caused by a crashes when components have aged or been damaged. 

    × Damage caused by operating the unit with a low charge or defective battery of any form. 

    × Damage resulting from any non-iFlight technical or other support (online community for example), such as assistance with “how-to” questions and or inaccurate product set-up and installation.

    × iFlight is not responsible for issues involving 3rd party products and warranty. For example with issues involving Caddx and DJI, the customer must get warranty support directly from the 3rd party company


    Warranty Repair Service

    iFlight will attempt to diagnose and resolve your problem through it’s online ticket system, e-mail or online chat. iFlight may direct you to download and install particular firmware updates.

    If your problem cannot be resolved through the application of firmware updates, or you are unable to replace the defective parts by yourself, you may be required to deliver the product to the iFlight US repair center to get repaired.

    iFlight will examine the returned repair product(s) to identify the problem, If the problem qualifies for service under this policy, iFlight will bear the cost for replacement or repair the product(s) at no cost to you.

    If iFlight determines that the issue in question is not covered by this Warranty Policy, you will have to apply for Customer Paid Repair Service. iFlight will not start repair until you agree to the cost for repair quoted by iFlight. If you disagree with the cost for repair, iFlight will return the product(s) with you burdening the cost of return shipping.

    Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. If any refurbished parts or units do not meet our quality assurance requirements, brand new parts or units will be issued.

    If the product is burned out or water-damaged, its performance may be severely affected, and the product will be beyond repair. Then a replacement service is provided, instead of repair services, after the product is sent in.


    NOTE:

    1. Shipping fee(s) to US repair center shall be covered by customer. 

    2. Shipping fee(s) back to customer shall be covered by iFlight. 

    3. US repair center address detail will be provided after approved, please pack the to be repaired products in original box sent from iFlight, all accessories parts such as props, antenna(s), receiver etc should be pack together.

    4. A iFlight issued ticket number, and the return shipping address detail are required for repair or replacement.


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